Refund policy

At Leafora, we want you to feel comfortable shopping with us. If your purchase isn't right for you, we offer free returns and refunds within 30 days of delivery, subject to the conditions below.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item should be in its original condition and reasonably unused. Where applicable, products should be returned with their original packaging and accessories.

Items that have been significantly damaged, altered, or used beyond reasonable inspection may not qualify for a return.

Free Returns

Leafora provides free returns for eligible orders.

If you would like to return an item, please contact us at:

support@leafora.website

Please include your order number and a brief explanation of the reason for your return. If the product arrived damaged or you received the wrong item, photographs may be requested so we can understand the issue and process your request more efficiently.

We will provide return instructions after reviewing your request.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging, if applicable

We will review the information and work with you to arrange an appropriate resolution, which may include a replacement or full refund.

Refunds

Once your return has been received and reviewed, we will process the approved refund.

Refunds are generally issued to the original payment method used to place the order.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account after we have processed it.

Refund Amount

For an approved return, the eligible purchase amount will be refunded according to the circumstances of the return.

Original shipping charges are not applicable where Leafora provided free shipping. Any amount that is not eligible for refund will be explained to you before the refund is finalized.

Exchanges

If you would prefer an exchange instead of a refund, please contact our support team. Depending on product availability, we may be able to arrange a replacement.